Privacy Policy Casoola Casino — Updated 2026
1. Data We Collect
We collect personal data necessary to operate a licenced online casino: name, email address, date of birth, residential address, payment method details, and identity verification documents. We also collect usage data including IP addresses, device information, login timestamps, session duration, and game activity. This data is necessary for account management, fraud prevention, KYC compliance, and regulatory reporting.
2. How We Use Your Data
Your data is used to: (1) operate and maintain your casino account; (2) process deposits, withdrawals, and bonuses; (3) verify identity and prevent fraud; (4) comply with Malta Gaming Authority (MGA) licence requirements; (5) send transactional communications (deposit confirmations, withdrawal notifications, bonus credits); (6) send marketing communications where you have opted in. We do not sell your personal data to third parties. We share data with payment processors, KYC verification services, and regulatory authorities only as required.
3. Data Retention
We retain account data for the duration of your account relationship and for a minimum of 5 years following account closure, as required by anti-money laundering regulations. Identity verification documents are retained for 5 years. Transaction records are retained for 7 years. You may request deletion of non-mandatory data (marketing preferences, communication history) at any time. Mandatory regulatory data cannot be deleted within the retention period.
4. Cookies
We use essential cookies for session management and security. Analytics cookies track aggregate usage patterns (pages visited, session duration, device type) — these are anonymised and cannot identify individuals. Marketing cookies track referral source for affiliate commission calculation. You may opt out of non-essential cookies in your browser settings. Opting out of analytics cookies does not affect site functionality.
5. Your Rights
Under Canadian privacy law (PIPEDA) and applicable regulations, you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of non-mandatory data; withdraw marketing consent at any time; receive a copy of your data in portable format. Submit requests to our support team via email — we respond within 30 days. To exercise your rights, you must verify your identity before we process the request. Contact: [email protected]
6. Security
Your data is protected by 256-bit SSL encryption in transit. At rest, sensitive data is encrypted using AES-256. Password hashing uses bcrypt with per-user salts. We conduct regular security audits and penetration testing. Payment processing is handled through PCI-DSS Level 1 compliant processors — we do not store full card numbers on our systems. In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable privacy law. Copyright © 2026 Casoola Casino.
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