Terms & Conditions Casoola Casino — Effective 2026
1. General Terms
By registering an account at Casoola Casino (casoola-casino-canada.com), you confirm that you are at least 18 years of age, and that online gambling is legal in your jurisdiction. We operate under a Malta Gaming Authority (MGA) licence. We reserve the right to update these terms at any time — continued use of our platform constitutes acceptance. Players are responsible for checking local laws before registering.
2. Account Registration
One account per person, household, and IP address. Duplicate accounts will be closed and balances may be forfeited. You must provide accurate registration information. Providing false information is grounds for account termination without payment. Account verification (KYC) is required before first withdrawal — standard identity and address documentation applies. We reserve the right to request verification at any point.
3. Bonuses & Promotions
Welcome bonus: 100% first deposit match up to CA$200 + 100 free spins. Minimum deposit CA$20. Wagering requirement: 30x bonus amount. Maximum bet with active bonus: CA$5 per spin. 21-day wagering window from bonus credit date. Free spins: 20/day for 5 days, CA$0.10 value each, subject to 30x wagering. Maximum bonus-derived withdrawal: CA$5,000. Bonus-derived winnings above this cap do not carry over. Slots contribute 100% to wagering. Live casino and table games: 10%. Scratch cards: excluded. We reserve the right to withdraw bonus offers at any time and to void bonuses obtained through suspected abuse.
4. Deposits & Withdrawals
Minimum deposit: CA$20. Minimum withdrawal: CA$20. We process withdrawals within 24 hours of approval. E-wallet processing: typically 2-4 hours. Interac: 1-2 business days. Bank and card transfers: 3-5 business days. No withdrawal fees charged by Casoola Casino — your payment provider may apply their own fees. We may request source of funds documentation for large withdrawals. Deposits and withdrawals must use the same payment method where possible (anti-money laundering compliance).
5. Responsible Gaming
We provide deposit limits, session time limits, reality checks, cool-off periods, and permanent self-exclusion as account tools. Self-exclusion requests are actioned within 24 hours. Excluded players may not re-register — any duplicate accounts opened during exclusion will be closed and balances held pending review. We support problem gambling organisations and cooperate with self-exclusion schemes. Under-18 gambling is strictly prohibited.
6. Governing Law & Disputes
These terms are governed by the laws of Malta and the regulations of the Malta Gaming Authority (MGA). Disputes are subject to the MGA dispute resolution process. For player complaints, contact our support team first — we aim to resolve all issues within 5 business days. Unresolved complaints may be escalated to the Malta Gaming Authority at mga.org.mt. Copyright © 2026 Casoola Casino. All rights reserved.
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